At Vissla, we’re committed to getting you stoked with our sustainable surf gear as quickly as possible. Whether you’re grabbing a fresh 7 Seas Wetsuit or some rad accessories from our Eco Collection, we’ve got your back with straightforward shipping and hassle-free returns.

Shipping Information

Order Processing

We hustle to get your gear ready to ride:

  • Processing Time: 1-2 business days after order confirmation
  • Shipping Methods:
    • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
    • Free Shipping: Orders over $50 ship free via EMS (15-25 business days after shipping)

Pro Tip: During peak surf seasons (summer months), allow an extra 2-3 days for order processing as we handle higher volumes with care.

International Shipping

We ship globally (excluding some Asian and remote regions) using our standard methods. International customers are responsible for any customs fees or import taxes.

Returns & Exchanges

Not completely stoked with your gear? No worries – we make returns easy so you can get what works for you.

Return Basics

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (except for defective items)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Swimwear & Boardshorts (including items from our Boys, Eco Shorts, and Hybrid Shorts collections) if the hygiene liner has been removed
  • Final Sale Items (clearly marked in product descriptions)
  • Personalized or Custom Items from our Creators Collection or Jack Soren Collection

How to Return an Item

Step 1: Submit Your Return Request

Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Body:
    • Product Name (e.g., High Seas Wetsuit – Size L)
    • Reason for Return (Doesn’t fit/Changed mind/Defective)
    • Your order details

Step 2: Wait for Approval

Our team will respond within 24-48 hours with:

  • Return authorization
  • Shipping instructions
  • Return address: 4553 Lords Way, Memphis, US 38110

Step 3: Package and Ship

Securely package your item with:

  • Original packaging
  • All tags attached
  • Included accessories
  • Copy of invoice (if available)

Ship using a trackable method (we recommend DHL or FedEx for international returns).

Step 4: Receive Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 5-7 business days to your original payment method
  • Exchanges: Shipped within 1-2 business days after approval

Exchange Policy

Want a different size or color from our Collections?

  • US Customers: Free exchanges within continental US
  • International Customers: Need to return the original item and place a new order

Damaged or Defective Items

If your gear arrives damaged (like a High Seas Wetsuit with issues):

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect
  3. We’ll provide a prepaid return label if needed

Sustainability Tip: Our Eco Collection and Eco-Lastics line are designed for perfect fit and durability – these sustainable products rarely need returns!

International Returns

For customers outside the US:

  • You’re responsible for return shipping costs
  • Mark package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Need Help?

Our customer service crew is always ready to help at [email protected]. We aim to respond within 24 hours – faster than our EMS shipping!

Note: All returned items must be unworn, unwashed with original tags attached and in original condition with packaging intact.