Welcome to the Vissla FAQ page! We’ve compiled answers to the most common questions about our sustainable surf gear, shipping, returns, and more. If you don’t find what you’re looking for, our crew is always happy to help at [email protected].
About Vissla
Who is Vissla for?
Vissla caters to surf enthusiasts of all ages who value sustainable performance gear. Our target customers range from:
- Adult surfers looking for high-quality wetsuits (7 Seas and High Seas collections)
- Youth surfers (Boys and Kids collections)
- Eco-conscious consumers (Eco Collection and Eco-Lastics)
- Fashion-forward surfers (Chris Miyashiro and Jack Soren Collections)
- Those who appreciate curated, creator-designed products
What makes Vissla products special?
Our products blend surf performance with sustainability:
- Eco-friendly materials in many collections
- Designs inspired by surf culture and creators
- Quality craftsmanship for wave-riding performance
- Range from functional wetsuits to stylish apparel
Product Questions
How do I choose the right wetsuit size?
Check our detailed sizing charts for each wetsuit collection. Our 7 Seas and High Seas wetsuits follow standard surf sizing, but if you’re between sizes or have specific fit questions, email us at [email protected] with your measurements and we’ll help you find the perfect fit.
Are your eco-friendly products as durable as regular surf gear?
Absolutely! Our Eco Collection, Eco Shorts, and Eco-Lastics are designed to meet the same performance standards as our traditional products while reducing environmental impact. They’re tested by surfers in real conditions to ensure durability.
Shipping & Delivery
Where does Vissla ship?
We ship worldwide, excluding some Asian and remote regions due to customs complexities. Our warehouse is in Memphis, US, and we use DHL, FedEx, and EMS for international shipping.
How long will my order take to arrive?
Standard Shipping (DHL/FedEx): 10-15 business days after processing ($12.95)
Free Shipping (EMS): 15-25 business days after processing (free on orders over $50)
All orders are processed within 1-2 business days. You’ll receive tracking information once your order ships.
Free Shipping (EMS): 15-25 business days after processing (free on orders over $50)
All orders are processed within 1-2 business days. You’ll receive tracking information once your order ships.
Can I expedite my shipping?
Currently, we focus on providing reliable standard and free shipping options to maintain our commitment to sustainable operations. This helps us reduce our ocean footprint while efficiently delivering your gear.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the date of delivery. Items must be in original condition with tags attached. Visit our Returns page for full details and to initiate a return.
Can I exchange an item for a different size?
Yes! Contact us at [email protected] within 15 days of receiving your order. We’ll guide you through the exchange process for size swaps on available items.
Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Account Questions
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password.
Can I change my shipping address after ordering?
Contact us immediately at [email protected] if your order hasn’t shipped yet. Once shipped, we can’t modify the delivery address.
Still Have Questions?
Our crew is always happy to help! Email us at [email protected] or check the surf forecast while you wait for your Vissla gear to arrive.
Vissla Store
4553 Lords Way, Memphis, US 38110